Zomato — Money deducted as cancellation charges

Order ID #[protected]

I ordered this from Pizza Hut through zomato and schedule later option was selected but there is a glitch in zomato app and zomato executive called me and told me that we are cancelling your order and will provide you with refund but they cancelled the order and did not refund the money. There is no support and no one is helping on it.