Zomato — money has not returned to my bank account

Address:

641007

I have ordered food through zomato online ordering on[protected],
For this order i have my brother's debit card but that transaction was became incomplete. So, i have used my debit card for the payment. That also failed due to timed out for entering otp. Then i have used my brother's debit card again and it was a successful payment.

But after 24 hours the amount of the order was deducted from my account, but in the orders page in a zomato app this was a incomplete payment order. But amount was deducted.

Then i contact the zomato help executive through the support chat. They said the money will returned in 7 days, but still i didn't received money back.

Order id:[protected]
Ordered date:07.02.2020
Payment method:debit card transaction.
Transaction reference id:581016712206615303293