Zomato — money is paid but food is not delivered

Address:

C/O SANTANU GHOSH, BHATRAPALLY, P.O- NABAPALLY, BARASAT, DIST- NORTH 24 PARAGANAS, Kolkata, West Bengal, 700126

I ordered in ZOMATO . But suddenly a message came that my order get canceled because they couldn't call me or my number is unreachable. So I called the delivery boy that time and told that that ph doesn't have signal so I told him to deliver by this phone number but he told it is cancelled and it cant be delivered and told me to chat for refund. And also there when I chat they told it cant be refunded or be delivered by my 261 rupees they cut. They are doing this kind of buisness. I want my refund with punishment for this fake buisness