Zomato — my food is delivered in late and they are not provide my instructions

Address:

Jagathgirigutta Hyderabad, 500037

Hi
I ordered 2 soups that time i already told instructions for spoons is mandatory
But he is not provid spoons
How to drink without spoon a soup
I chat your coustmer executive
He is not available that time he is do a game offline online game
My time is waste around 2 hours
And soup will cool
So caleclate my time and my money
Give me refund and my time value
And my stomach is empty
It's your neglectstion