Zomato — my order from domino's is showing as delivered even though it was cancelled by domino's themselves.

Address:Chennai, Tamil Nadu

I ordered from domino's and they cancelled the order as the location was different. But zomato app shows as delivered even though the order was cancelled. I did not receive my order. I asked for a refund but the customer service keeps saying i have to contact domino's for this. Isn't it their work to help me on this issue? They keep avoiding by telling to contact domino's. I contacted domino's and they said they have cancelled the order. But i had already paid my money for this order. When asking customer support of zomato they just keep saying they can't do anything even though they swiped off my money. And the customer support is the worst i have ever had. Talks to the customer rudely. The best they can do is help me with the issue. But they don't seem to care. Please issue the refund. Nicely cheating the customers by taking the money and not giving back the refund after the order was cancelled by domino's themselves.
+10 photos
Was this information helpful?
No (0)
Yes (0)
Zomato customer support has been notified about the posted complaint.
Mar 30, 2019
Updated by Danny Diablo
Not giving the Zomato customer service number to avoid giving the refund. Please take strict action on your customer support people. I'm asking for the customer service number and yet again they avoid by giving some excuse. Is this the way to treat customers?

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7780
    Pending
    0
    Resolved
    700
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information