Zomato — my order has not been delivered

Address:

West Godavari, Andhra Pradesh, 534006

I have kept an order on 25th april 2019 at 7:21 pm order no : [protected] delivery boy no : [protected]. At 8:10 pm still it showed that my food is being prepared i never experienced this much of delay so i called delivery boy and he said that he haven't received any order maybe the has been assigned to another delivery boy then i called the restaurant where i have ordered they said it's not their mistake it's all up to zomato delivery boys so i checked the app still it haven't changed the delivery boy status and even haven't shown any improvement in my order status so i called delivery boy he said he don't know and immediately i got a message saying sorry... Even i tried reaching out zomato chat even their i haven't got any proper response.