Zomato — my order is undelivered and zomato maid this as delivered

Address:

Bangalore, Karnataka

Hi zomato,

I placed an order [protected] 24th june 2018 at 11:55 pm. I recived a message saying that it is delivered but the order has never came to me. I tried mutiple ways to reach customer service and found that there is only way available is to chat. I tried to chat but did not get any response. However when i kept sending some message a representative responded once and never replied after that.
What a poor customer service is this? A customer can't complaint about his issue and customer service has only chat as way to be reached which doesn't respons.
I will put this everywhere. I want money back now. I have paid for nothing that i got.

Third class customer service...