Zomato — my order was cancelled and refund is not provided

Address:

4th floor 415 prakash moholla, East of kailash, New Delhi, Delhi, 110065

My order number [protected] was cancelled within few minutes of guiding my adresss to your executive when my mibile was out of reach for just few minutes and now I am getting very unresponsive replies regarding it that acording to new zomato policy if the person is unresponsive, order may b cancelled ..check his number I called him to guide . And further more me and my wife I have been using Omato for long . Such things are disheartening and I consider it qyite heartbreaking .I have clearly mentioned my home address in serial and never ever have any delivery agent went somewhere else .I would surely not either use or recommend Omato any further till my case is not resolved .