Zomato — My order was cancelled by the delivery partner and the payment was deducted unfairly

Website:

zomato.com

I ordered food from zomato..the delivery partner didnot reach in timeand when i checked the app to look into the matter it said that the payment was deducted and the delivery partner couldnot contact me . Now why should I pay for the incompetence of the delivery partner. I mentioned my address very clearly. All of this seems like a scam to me and now my money is gone. zoomato doesnot even have proper customer care services...It's chat bot says that the payment was deducted which was not at all my fault and it seems like you can't do anyhting about this. I am so let down by zomato .Please take action.