Zomato — my refund amount not received yet | order no - [protected]

Address:	Jaipur, Rajasthan, 302017
Website:	Zomato

On 28 oct i ordered with order id [protected] and made payment thru net banking and my money was deducted from my bank a/c but order not placed. I chat with customer support of zomato and they told me to wait 7working day but after 7working day they are telling that they didn't receive money and contact to bank. I also mailed but they also rply same