Zomato — neither food delivered nor refunded money

Address:

Delhi, New Delhi, Delhi, 110003

I had ordered food on 12.10.2019 and also made advance payment of rs.286 through my credit card. However after some time on the said date i received a messay with respect to cancellation of my order. Thereafter i chat with the customer care through zomato application the reason was given to me that the restaurant was closed. However i called the same restaurant but the was opened. But when this fact apprised to the customer care and he again retrited the same fact and further aasured me that money paid by me to be refunded. But neither food was delivered nor my money was refunded as assured me. This is a highly unprofessional. Please take appropriate action against them as i am suffering without any reason.

Regards

Rajinder juneja