Zomato — New Zomato policy fraud

Zomato’s new trick to fool people without giving the order for free once it’s a late delivery.

1. Order your food. You will get a delivery time. Either the order is delivered by that time or it’s FREE.

2. The delivery time is passed. Now Zomato won’t deliver it. That is because, if it delivers, then they need to refund that amount.

3. So what they will do is they will not deliver and hence you don’t get the food for free.

4. They will cancel the order and refund your amount.

5. You need to reorder paying agin.

Summary: Zomato’s FREE order is only applicable once the food is delivered. Only then the customer can claim the On-time or FREE food thing.
So as the delivery guy didn’t make it in the agreed time, they will not deliver. So they can minimise the loss.