Zomato — no refund after order declined by restaurant

Address:	Thane, Maharashtra, 421201
Website:	www.zomato.com

I placed an order on 7.10.2018, with order number : [protected]. it is showing order declined by restaurant in the app, but i received order confirmation sms, when i called the delivery boy, he confirmed me that my order was cancelled and i will get refund, but i have not received any refund, today i came to know that in Zomato cancellation policy not available as per company terms and conditions from Zomato leagal team, They explained that Zomato support team and delivery team may not aware of company policies.
Please check attached screen shots.

Number one fraud delivery boy in Dombivali east area, Mr.Rahul Agrahari and his mobile number:[protected].

i think it is helpful to all my sisters and brothers to stop ordering food online, not only me many of our Indians had faced the same problem and facing same, you can check those cases in the same portal.