Zomato — no refund for failed transaction

Address:411017

Zomato Order number [protected]
18 Mar 2018, 8:51 PM

Zeta transaction details from there support team on email.
amount of ₹ 281.92 was successful & the amount was settled to the merchant with
ARN : 30001080788077205112315
Approval code: 97016
It's been 18 days no update on my refund. Chat support provide incomplete refund reference number [protected]. All transaction reference are 12 digit. Chat support is. Proving false information. 7 emails has been send since 18 March not single response.
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Order confirmation at 7.49pm.despite follow up not delivered even after 2hours .Followed with you n vendor but was cancelled. Why customer not cared.what penalty to vendor.who will recommended you n innerchef.Take up with him. VIJAY MALHOTRA ph.[protected].waiting for response.

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