Zomato — no refund for not delivered order

I have faced 2 times for the same issue that zomato not following the order times! Last time i have made an order but they don’t deliver on time and informs the rest and zomato that it’s too late if they don’t deliver they ve to cxl it but an hour later i received the order when i was goin to bed so i did not accept it of course but zomato refused to pay the amount back! That’s so unprofessional! Enervating ever use this app again!