Zomato — no refund & no help but they will surely take money for this ridiculous service they offer

Address:	shantai building flat 13, nimbaj nagar, Pune, Maharashtra, 411051
Website:	ZOMATO

I placed an order today and no order has been placed. No customer care to call. No relevant chat options. Pathetic service. These people should be sued for fraud. I placed an order in morning money was deducted but no confirmation for the order. I tried to chat but just shows two options related to promo codes no other options available, tried contacting customer care number states invalid. Called restaurant but they asking to cancel the order as they haven't received. No option to cancel. Please ban this fraud website. They do not care about customers at all. Pathetic and extremely dissatisfied. I wish i could rate them minus.