[Resolved]  Zomato — no refund of cancelled order

Address:

Gwalior, Madhya Pradesh

This is regarding my order [protected] for rs.315 which i had to cancel, i talked to one of your agents on zomato chat and he told me "we regret for this, the order was declined as your number was not reachable. Since the food was already prepared/dispatched, cancellation charge equal to order amount will be levied.".

Now when i called zomato customer care number to get my order cancelled the agent told me that zomato orders couldn't be cancelled, i said okay and finished the call. After that i got a call from zomato customer care that my order could be cancelled, i said okay cancel my order. I was not told that my order wouldn't be refunded and my phone was reachable at all time. Please refund my order as soon as possible