Zomato — no refund of my cancelled order

Address:

494002

I ordered the food and paid online, the app shows that it will be delivered within 25 mins but after waiting for about 1 hours i checked the status i it showed that my order is cancelled and i had a word with customer care but they were not responsive and as i haven't got my food and neither the money. Kindly take necessary steps against them and get my money back