Zomato — no refund on cancellation by rider of zomato

Yesterday i’ve ordered some food from singla dwarka sector-9 through zomato.
Rider came for the delivery, i’ve missed some of his calls because my phone was in another room and he cancelled my order.

Now zomato is saying that customer was non responsive so you won’t get the amount back.

I didn’t get my food and now i won’t get my money back.

Rider came at my location and he was standing at ground floor but still he didn’t rang the door bell i don’t know why.