Zomato — no refund on incomplete order

Address:

Chennai, Tamil Nadu, 600116

My order was not placed due to payment failure but money got deducted. When i tried to contact support no proper response came. I don't know what will happen to my money. My money transaction was successful. I don't know when i will get my money back. I tried on the chat from zomato no response came. No replay at all. If there is reply i can understand. What are they doing is pure fraud