Zomato — no resolution for money deducted for the order not received since the order was cancelled by rider and not updated by him.

Address:

4th floor, building no-93, sreebhumi, lake Town, near sreebh, Canal street, Kolkata, West Bengal, 700048

I want to escalate this issue to the concerned authority of zomato. I never has such an experience before in any food ordering app including zomato where the customer is following up the zomato team for a month on mails and support chat and no resolutions provided even after several promises by support executives. Each time they are saying that the food was delivered. On the very day when i didn't receive food, the zomato team had called and addressed the problem saying that since the rider is rude and he is not able to locate you, we are cancelling your order and you will receive your refund. I agreed inspite of rider having behaved so rudely. On one hand, i had added a tip for the rider while ordering for the food, then the rider was so rude still i had made sure that in addressal of the problem, the rider is not harmed in a way of any threatening given to him against his job, waited patiently since last 25 days. But now its has been heights. No refund, no resolution, zomato team didn't even update that they had cancelled the order. Each time i am hearing that i had received my order. I am not here to lie or receive free compensations. Never charged a complaint before but this time i had a really shameful experience in terms of customer service. Would like the higher authority to look into the matter seriously or else i ll we charging it.
Order no - [protected] (Mum's kitchen)
If the resolution is not provided yet, i won't be patient. Having behaved so well and patiently is rewarded like this i never knew.
I also demand a resolution for the loss on the restaurant's behalf whose food got wasted because of the hassle.