[Resolved] Zomato — non-communication for grievance submitted vide mail

Vijay2500

from Ahmedabad, Gujarat

Address:

380004

I have order food item from zomato on 08/12/2019 having order id-[protected]. The food was stale and bad in quality.

I communicate the said fact about food item to zomato via support system, where they asked me to communicate the same on zomato's registered mail id.

After that, i mailed the said facts on 08/12/2019. The ticket id is 2341898 for grievance of stale food and asked for refund.

Zomato assured me to look after the matter within 24 to 48 business hours. Till date no communication has either received rom zomato regarding my complaint.

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Dec 12, 2019

Complaint marked as Resolved

Refund received in form of coupon code

Zomato customer support has been notified about the posted complaint.

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Comments

Jandu Yaar

from Hoshiarpur, Punjab

Hello, I ordered a fully loaded pizza and I canceled the pizza. The payment was also deducted from Paytm. Now after canceling my order, the money did not come back.

Prayoosh

from Shimoga, Karnataka

Ordered food from Mcdonalds through Zomato.
Order id [protected]
Valet came with a bottle of water instead of the food ordered.
Mcdonalds employee cant find the order as well it seems
Zomato valet was rude and noone to take responsibility
Nowhere to call or lodgge a complaint for zomato