Zomato — non delivering order and claiming contacted and cancelling the order

Address:

2f street 12 hospital sector bhilai, Durg, Chhattisgarh, 490009

I have ordered my food zomato. The delivery boy claim to have contacted me but i never got any call nor hi reach my address and knock the door. And cancel my order by own without my permission. I have contacted customer care through chat but they responded saying we can't refund your money or deliver the food. This is very bad incident happened to me and i would like to raise an issue to refund my money. If not refunded i would like to go to the consumer forum regarding the same thanking you.