Zomato — non delivery

Address:

Ranga Reddy, Andhra Pradesh, 500084

Hai,
I have given one order today. It's accepted and your rider called and i told him the way and exact place.
I waited for 1 hour i didn't get any thing. I contacted your team through chat. I got reply like this "you didn't respond to my calls. We waited for 30 minutes. So we cancelled your order. We can't refund also".
Here is my question :
I didn't get any call from you and i am at the same location. Did he asked any person at the address?
I called you in with in reasonable time, you can deliver food if you want. If you can't deliver you can return.
So it's my case.

Please do something

Thanks
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