Zomato — non delivery of order

Address:

400064

Refer to my order no.[protected] on fresh menu, malad west mumbai through zomato.

After placing my order, i received a call from zomato rider that the item is not deliverable at my location. Later i received a call from zomato customer care (‭+[protected]‬) telling that the address that i mentioned is out side their limits. However the same was not notified by zomato while accepting order and payment.

Also, the customer care executive was not willing to listen my part (That the location was automatically detected by zomato and not entered manually by me).

Later i came to know from the zomato app that they could not deliver since i was not available to collect the order. This is incorrect as i was monitoring the live tracking module and i could see that the rider didn’t even start from the restaurant for delivery.

Also the zomato app is showing that i won’t be getting a refund.

Requedt please resolve this issue.