Zomato — non delivery - refund

immanuelsingh09

from Nagpur, Maharashtra

Address:

Nagpur, Maharashtra

Dear team, i had placed an order yesterday. The entire value of the order for rs. 1021 was paid in advance. The delivery boy never called me. I have phone call logs to prove this. I got a call from a mumbai number, i could not answer the same, since i was in the washroom. I did call back in 5 mins, but that number was not getting through. I got a call at 7.06 and called back at 7.13

I opened the app and saw the order cancelled. I immediately called the hotel, whose number was mentioned in the app. They gave me the delivery boys number. I offered to pick the parcel up. He refused. All this happened within a span of 10 mins.

I tried the chat help as well. Nobody helped.

Request complete refund.

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Comments

Jatin Lakhani

from Mumbai, Maharashtra

I have cancelled the order but amt is not refunded than u r not refund the money than give my order

Mittu Agarwal

from Noida, Uttar Pradesh

I ordered food from zomato for which I paid through cash but they cancelled my order nd said it will be refunded but there is no refund or message about the refund. I want refund as soon as possible in the same account I ordered from. This is really disgusting. Not at all happy with the service of zomato.

Akash Beacon

from Mumbai, Maharashtra

I ordered the food in app. Today.The delivery boy went to wrong address but I mentioned complete details with pin code..He said to cancel my order i cancelled but their is no refund is happened till now..They said 115 penalty..I chat with zomato chat but no positive reply i need my money back...

shivangi bisht

from Delhi, Delhi

I had ordered a mini thali and sooji ka halwa from a restaurant Dilli 6 on Wheels listed on the app. The order number is [protected]. As there is no provision available on their site to complain, I want a refund for my food. The halwa was completely sour and not fit for eating.