Zomato — Non-existent customer service and awful food quality

Website: zomato.com

I had ordered food from a restaurant through Zomato, and it tasted absolutely horrible and made me sick. We tried to contact the food joint first, but they didn't call back after they said they would discuss it, and they wouldn't pick up further calls.
We tried to contact Zomato customer service finally, but their bot would leave useless apologies and promises and not even connect you to a customer service associate, even after you take so much of your time to upload images and videos and descriptions of the problematic product. There is absolutely no customer service to help you, emails are never responded to, and it is safer not to order from this app. 300 Rs. were wasted on such inedible food, due to bad customer service. Other food delivery apps have better customer service and response mechanisms.