Zomato — non-refund of money against cancelled order from zomato side

Address:

New Delhi, Delhi, 110059

For zomato team,

I would like to draw your attention towards non-delivery of my order placed on 18/08/2019 with order number [protected], which caused me a lot of grievance.

Also, no refund money was released to me against this prepaid order, which was cancelled at your end.

I raised my concern through your app as well as through emails at [protected]@zomato.com & [protected]@zomato.com with a number of reminders but i didn't get any response at your end, which shows very poor service of zomato as you are not contactable through calling as well as no response is made against the concerns raised through emails.
So, i again request you to kindly refund my money against this cancelled order at your end due to some communication gap with your delivery person.