Zomato — not able to get response from zomato for incorrect order

I have ordered from zomato on sunday i.e 17 feb 2019.
The quality of order was completely inappropriate. 2 ordered food i.e super cheese garlic bread dint conatin cheese at all. Also as mentioned in the description there was no chilli in it. Further, the onion over the bread was not at all cooked.
Second item i.e oreo shake dint contain any oreo biscuits . It was a simple chocolate shake. I have been calling zomato but they are not giving me any definite answers.
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I order momos from Denzong Kolkata and my order was paid from crad. The delivery boy didn’t pick my calls and delivered the order to who I have no clue. My address and phone number is all correct and working but still he didn’t deliver or pick my calls. I want my cash refunded.

Hi

I’ve not received the delivery and my amount is not refunded yet.

Please help me get the refund.

Order No. : [protected]
Amount : 229
Item : Tandoori mushroom

The box was empty and unpacked

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