[Resolved] Zomato — not confirming/delivering food order in spite of full payment by credit card | |||
I booked an order for food delivery on 8th July at Jaipur through ZOMATO APP and made payment by Credit Card bu Zomato did not confirmed /delievered my food order even though amount is debited from my Bank Account. The display on my mobile was BAD GATEWAY. Zomato should refund my amount and apologize. This is freaud. How it is possible to not deliever order when payment is done. Request early resolution Was this information helpful? | |||
Sep 13, 2018 Complaint marked as Resolved Zomato customer support has been notified about the posted complaint. Verified Support Aug 07, 2018 Zomato Customer Care's response Please share your registered contact details, so that we can get this checked.
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 1 Comment | |||
Comments
This is a very common complaint against Zomato. Shameful behavior of taking money from the account and due to failure on their side, about which customer can not do anything, claim that they can't complete the order as though it were the customer's fault. Money has been taken from our account, Zomato must then take immediate responsiblity to correct and prevent such a thing from re-occurring - telling us "surely we will refund in 5-7 days due to RBI regulations" is lazy garbage as though we were sitting on a mountain of money like the comfy Zomato executives must be. Utterly lousy approach to customers from Zomato.
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