Zomato — Not received correct order

To my account live chat option is not showing. I ordered special chicken biriyani and buttermilk but I received buttermilk and only biryani without chicken like veg biryani. This is order number: [protected]. If I send mail no one respond after 48 hours also. if I contact live chat from my friend mobile, live chat agents telling me to chat from same account. Live chat option is not available then how i contact from same account? Madhav is my name. I attached the screen shots for live chat agents is not responding i contacted soo many times names shwetha, sumedha, sumit and mansi. Please take serious action on above agents. I've all the chat records.