Zomato — not receiving my food order

Address:

Mumbai City, Maharashtra, 400008

I ordered one burger with french fries from smoque burger restaurant using zomato app. I paid full money. My expected food delivery time was 1.51am and its 02.20am, sill i haven't got my order.
I called them so many times but nobody answering the call. I want my money back with penalty. You waited a patient for long time without any prior notice. If you can't deliver order on time, you should not take it.
You people harrassed me mentally a lot.