Zomato — not refund from zomato

Address:

Pune, Maharashtra, 411033

Before 17-18 days i ordered from zomato. Bcz of technical problem your customer representative said you 'll refund your amount so I cancelled this order at that movement. Still I not received my amount. Very poor service and worst service by zomato. My order I'd [protected].after 14-15 days your mail received we didn't refund ur amount. Why your customer representative said cancel your order you ll refund 7-8 days?
I think no responsible person in zomato. Why zomato giving worst service?. Why I order in future if this type of service provided by zomato.