Zomato — on boarding charges paid and id verification is complete but city head is not approving my profile

I applied for zomato runnr delivery partner. I paid onboading fees and completed basic training and all my documents was verified. After that i got mobile number of city team head for collection of t-shirt and bag. After i called him he said why did you apply for zomato delivery partner without asking the team leader. And said i will not approve your profile. So it has been almost 20days since i applied