Zomato — online order service
Mumbai, Maharashtra, India
AmAmankumar Shah on Oct 16, 2018
I don't what is wrong with zomato's team. I placed an order and it didn't get confirmed! So i cancelled. I didnt receive any sms and got the order placed icon so i called and informed! I was placed on call and the person accepted the mistake from zomato's end and cancelled the order without any charge!
Now on placing another order i am being charged a penalty of rs.280/- and the chat support is fooling me by saying rider's call i didn't pick whereas i called it! On continuous confront with the customer service! They are blaming me for being unreachable whereas i have the calls and logs to prove i called them to inform the same and then they agreed and cancelled without any charge but still now they charging and blaming me for it
Are these guys really going to fool customers this way?
[Oct 16, 2018] Zomato customer support has been notified about the posted complaint.
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