Dear Zomato Support Team,
I am writing to express my dissatisfaction with the recent experience I had with your service. I placed an order through Zomato on 21st Jan 2025 from my mobile application and my mobile number is xxxxxx, and while the order was accepted and confirmed, it was never delivered to me.
Order Acceptance Without Delivery: I was surprised when my order was accepted, and I received a confirmation, only to later be informed that delivery could not be completed due to my location from the Domino’s Pizza of Talegaon Dabhade - 410 507 from Mobile number - [protected]. I find this highly frustrating, as the platform should ideally inform customers about delivery restrictions upfront, before accepting the order.
Lack of Communication: There was no prior warning or notification about this delivery issue. I had to wait a considerable amount of time before realizing that the order would not be fulfilled. This lack of communication is unacceptable.
Inconvenience Caused: The situation caused significant inconvenience, as I had made plans around the delivery time and was left without any food. It is extremely disappointing that your platform did not properly manage the location restrictions and failed to inform me in advance.
Also, I am surprising if I am order to Zomato then, Why the Order Cancelled by the Domino’s Pizza of Talegaon Dabhade directly over the Phone Call.
I am waiting for the positive response on this matter from the Zomato as well as Domino’s Pizza.
Regards,
YOGESH SHINDE
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