Zomato — order cancellation and money refund

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Order id - [protected]
Let me inform you i have ordered previously from zomato many times but this time nobody from zomato called me to deliver 1 * bahamas special pizza non veg neither did the zomato delivery boy on 13th december 2018 totalling rs 236.80. I have the call records even. Is it my fault, if nobody contacts me and says i was unresponsive at that moment and unavailable?? Please contact the delivery boy and refund my amount. I have even called up the restaurant. They said it was the delivery boy fault. This service is totally unprofessional from zomato. If they don't refund my amount, i will reconsider using zomato again.