Zomato — order cancelled and neither refund not processed nor order resumed.

Address: 500007

I placed order for cake from meera bakery on zomato app. Amount of rs. 338 was deducted and with in few min, i noticed their was some issue with the order and tried to cancel and reorder. I tried contacting zomato on their customer care no, and online live chat. On call i could not get any response. On chat i messaged for cancellation and refund. I see some order is cancelled and amount is not being refunded. After waiting for 15 min, i got message on chat from their agent that they regret for inconvenience and could not refund. I asked them to resume the order and deliver it. They denied even for that. Zomato is looting & cheating customers by blocking their amount and misleading using robotic chat mechanisms.