Zomato — order cancelled within a minute of calling and cancellation fees applied

Address:

Gurgaon, Haryana

I ordered from zomato; order number: [protected]. I was not able to pick up the call from the zomato valet the very instant he called me for the order, but i did get back within 5 minutes of his call. The call made by the valet was at 1:09 pm, and my order was cancelled at 1:10 pm. When i got back to the valet, he didn't pick up the call. Then i reached to the restaurant and the owner claimed that the valet has run away with the food and he himself cannot contact him. The zomato team has now put cancellation fees. After sending numerous emails to them, they keep sending the same automated replies.