Zomato — order denied: refund not received

Address:New Delhi, Delhi, 110017
Website:www.zomato.com

Order number - [protected]

I ordered from brooklyn pizza co last night (Order number in subject) and i didn’t even receive a call from the delivery guy and the order showed declined. After discussing the same on zomato chat, i am being told the refund will not be made. Also, i have mailed them numerous times now but they haven’t reverted back yet. I am unable to understand why my money will not be refunded. I have been using zomato for a long time now and have been a loyal customer. This is not the kind of service i expect from zomato. This is not acceptable at all. Please help me get my refund.
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