Zomato — order fraud

Address:

400706

I ordered food from ravi chinese in my local area.
Then i made online payment for that order at around 11.30 at night. The order was expected to be delivered at 12.02. But the order was cancelled. They said that i changed the address of the order and the food is prepared we cannot refund.
I can give my call log and photos for proof
I never changed my address.