Zomato — order from eat. fit in whitefield, bangalore - useless valet and cc rep

I have placed an order from eat. Fit at 8 pm and pretty soon the valet calls me up to ask for my address. I respond with my address and the delivery time is mentioned as 23 minutes. I wait for 45 mins and the status is unchanged so i use the app to find out and they suggest i call up the valet. I call him up and he's home and he refuses to leave. This doesn't make sense to me as i still do not know what happened to my order, i try getting in touch with customer service but they are unhelpful as the only way you have it in the app for me to get in touch with someone is if i cancel the order. How the hell can you put the customer in a position where the only way he can talk with a human about his order is if he cancels? To make things worse your customer service was completely useless and behaved like an actual bot. This is hands down the worst experience i have had with zomato and you have not only wasted my time but stolen my money for it and tried to justify doing it. Wow! The useless valet in this is basavaraj hanamshetty[protected] he has been with you guys for a month and if this is the kind of people you hire as valets, i should stop using zomato altogether.

Give me a resolution, this is not justifiable to steal money from customers and assign valets that will not leave their home to do their job and the food just stays there while you zomato, do not even give either an update on status or a real person to talk to - the limited options you have on chat for having an issue with the order is not good enough at all.