Zomato — order from mcdonald's placed on 17th apr at 8:48 pm #[protected]

Address:

AUREATE 5TH FLOOR, Pune, Maharashtra, 411027

I had ordered from mcdonald's yesterday, as it was listed under express delivery still it took more than 1.5 hrs to reach at my place,
And finally when it reached, it was soiled and wet,
The fries and burgers everything was wet/soggy you cant just eat something in that condition, and when i tried to contact support there was no response at all,
I even tried contacting them the next day it was still the same, the guy from the other end from zomato was just copy pasting replies.
Its not about the money here, its about the service, and this has happened with me more than twice now and this is not acceptable,
I am even a zomato gold member but looking at their service, i want to cancel my membership.
Kindly respond to this complaint or else i will escalate this somewhere else.