Zomato — order is not placed and the money is deducted... no readressal system is present for complaints

Address:

Phalka bakar,Gwalior, Gwalior, Madhya Pradesh, 474009

I ordered a cake from lama bakery Gwalior today. Money has been deducted but order is not placed. I even called bakery but they are not ready to listen and they didn't even provide me the helpline number. The number which is present on internet is not working.
I can't find zomato helpline number who can hear my complain. Please return my amount as soon as possible otherwise I have to take action and you will loose your customer.