Zomato — order no. [protected]

Address:

H. No 3 baijnath colony, basantpur, 491441

I order and haven't received the food they charged me 100% of the amount.
I ordered and immediately called the delivery boy requested him to cancel they charged me 100 % amount if they charged me they did not deliver the food that i ordered.
This is cheating by zomato. They are saying that i was unavailable to collect the order. Cheating by big reputable companies like zomato is very frustrating for the normal people like us.

Everyday since 3rd april waiting more than 2 hours daily to text with the customer care service of zomato but could not connect this is the zomato customer care service treating us.