| Address: 62/7, Ground Floor, 7 Rainer Park, Rawland Row, Ballygunge Circular Road, Ballygunge, Kolkata | | Website: Zomato |
I had placed my order number [protected] earlier this evening for 2 personal pan pizzas from Pizza Hut Ballygunge, Rainer Park, Kolkata. However, as soon as I took the first bite of the pizza slice, I realized that the pizza was loaded with mayonnaise. When I looked further, I found that there was not a single ounce of cheese on the pizza. Both the pizzas were slathered with copious amounts of mayonnaise that looked like cheese. This made the pizza extremely sour. While placing the order through the Zomato app, nowhere was it mentioned that the pizzas would have mayonnaise instead of cheese. To make matters worse, I tried calling the Pizza Hut store to complain about the mayonnaise, their phone was switched off. I tried reaching out to Zomato customer service several times but with no resolution. Every time I uploaded the video, I was told by their customer support that they couldn't understand what the problem was. Unfortunately, while taking videos/photos, the mayonnaise looks very similar to cheese and therefore the fraud is harder to detect. There was no one reachable over the phone at Zomato to talk to and explain the fraud. A well-cooked cheese pizza has burnt spots on it with a thick string like texture. The ones they sent with mayonnaise was pristine white like a thin paste flowing over the edges.
This is misleading the consumer and committing consumer fraud. I paid money for a pizza with cheese and NOT for mayonnaise. Both Zomato and Pizza Hut are liable for defrauding consumers by feeding them mayonnaise instead of cheese on their pizzas !
This exact same fraud was committed through Zomato a month ago when I ordered pizza from Chicago Pizza Order no. [protected] for an amount of Rs 463. They defrauded the exact same way by using excess mayonnaise instead of cheese. As usual, Zomato's chat support was very unhelpful and there was no customer number available to call and explain this consumer fraud.
I demand that I be given a full refund of Rs 824 as soon as possible from Zomato. I also request that stern action be taken against these well-known reputable restaurants that are blatantly defrauding customers by serving cheaper ingredients for prepaid delivery orders. Pizzas are supposed to have cheese and not a cheap substitute of mayonnaise. Zomato should have a helpline to address these fraudulent issues.
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