Zomato — order no was -[protected]

Address:

411048

Hello,
I ordered pizza from mojo pizza. Order no was -[protected]. My order date[protected]:01:07
Mojo pizza - doubly loaded. My money debited form the account and order was showing as getting prepared for almost an hour so i called mojo on ‭[protected]‬ and asked them about order that time they told me that we don't provide service at your location and we have informed zomato regarding this. So can you tell me if they don't provide service at location then why they confirmed my order and why i you guys didn't refunded my money if you didn't delivered the order?? I had very bad experience with zomato. Not expected.

Thanks and regards
Aditi