Zomato — Order not delivered and I charged whole amount of rs 160.54. no refund initiated

Address:

ayanagar, phase 5, south delhi. near arjangarh metro station.- 110047

I order food from zomato and no call received from zomato even no one ring my bell, since my full address is mentioned and they cancel my order and denying to refund amount or reorder it.
i get connect with pragati as customer care representative she even dont understand and stuck on same even on chat as well on call back.
she said in 10-15 min my senior will connect with me but no one connected . really furstrating thing happen from zomato. we pay and they cut the whole amount with deliverying it.

order detail:
order number: [protected]
date/ time:- 09 november 2023, 7:38am
refund status: not refunded.

i was returned from night duty and not want to make food as i tiered and order from zomato but mi loose my money and no reordering done from zomato or refund initiated. it's look like whatever we have just order and leave amount in zomato pocket.