Zomato — order not delivered and issue with location pin

I have placed an order on 15th feb, 2020

Though i have selected current location as my pin and my phone was with me all the time at delivery location. Delivery person told me that this pin does not match with your address and hence neither you will receive the food nor money. Even after talking to customer care they denied to return money.

There is some issue with application and they denied. I don't understand why they need pin when we are already providing full address.

It seems that they are making money this way.
In some case, people may forget to set pin and in some cases, they have some internal software issue/bug and they simply denied to return money.

They are not genuine seller. Any genuine seller would have delivered the food or at least return money.

In my honest opinion, they should disable this pin feature and focusing more on their service to get some money rather than making money by fooling people with unnecessary drama.