Zomato — order not delivered and money not refunded

Address:Kolkata, West Bengal, 700078

Order no 2144889 i know it's really akward but this order never got delivered. This order was placed in the initial days when zomato delivery just started and the chat facility or any other medium of complaint was not available. The restaurant literally denied delivery and my money was not refunded. Could not complain earlier as was not aware if this medium.
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Feb 15, 2018
Benzily K Joy George's response
Hey! I haven't received my order.
I am supposed to have my dinner with my wife for Valentine’s Day today
10:30 pm was my order now sits 11:00
Where is the delivery guy - even Zomato call center agents also not replying nor contacted me - very poor I gave order by 9:40 pm now it’s 11:00 pm
Complaint comments 

Comments

Hey! I haven't received my order.
I am supposed to have my dinner with my wife for Valentine’s Day today
10:30 pm was my order now sits 11:00
Where is the delivery guy - even Zomato call center agents also not replying nor contacted me - very poor I gave order by 9:40 pm now it’s 11:00 pm

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